Hello! good morning, can you help us, please? -Yes madam. What are you loking for? -We want some clothes, but before we have a question, do you have special offers? -Yes, sure, but first it of all, you must complete a form before you start to buy. Just a moment, please. -Yes, here it is. Let’s begin. Please, what’s your name madam? -It is Ana. Without H and only one N. -Ok, and your surname, please? -Sánchez Sánchez. -Thanks. How old are you? -I’m fifty five. -Are you married? – Oh. yes, I am. This is my husband. His name’s Enrique. He’s fifty five too. -Can you give me a phonenumber contact, please? -Yes, it is six,ou, eigth, four, three, zero, five, four, zero. -How many people are there in your home? -We’re four. My husband , two children, one son and one daughter, and me. -Thanks. Finally we need a credit card number, specially an Amex one, please. -Yes, of course. Here you are. -Thank you, madam. Now , you can go shopping. Enjoy it!. -Thanks a lot.